A retail CRM for stores, chains, and D2C — capture every shopper, run WhatsApp and SMS promotions, automate win-backs and reviews, and track customer calls. The customer layer that sits alongside your POS.
Customer overview
12.4k
Customers
38%
Repeat rate
₹2,140
Avg order
Running promotions
Repeat purchases
A retail CRM is the customer layer that captures shoppers, engages them across channels, and brings them back to buy again. Tetherlo unifies walk-in enquiries, missed calls, WhatsApp, social, and web into one customer record — then automates promotions, review requests, and win-back flows. It sits alongside your POS, not in place of it.
Most retail tools stop at the transaction. Tetherlo owns the conversations, campaigns, and follow-up that bring customers back.
Walk-in enquiries, missed calls, WhatsApp, Instagram and Facebook, and web chat all flow into one customer record. You build a real customer database instead of letting conversations disappear across staff phones and channels.
Send WhatsApp and SMS broadcasts, offer nudges, and back-in-stock alerts to the right segments. Reach customers where they actually read messages and drive footfall and orders without paying for reach every single time.
Automated win-back flows re-engage lapsed customers, and review requests fire after a purchase to build your reputation. Turning one-time shoppers into repeat buyers is where retail margin lives — Tetherlo makes it run automatically.
Capture and record customer calls, recover missed ones with automatic text-back, and keep every enquiry tied to the customer. Your team sees the full history before they respond, so service feels personal at any scale.
Tetherlo is the marketing and customer-engagement layer, not a billing or inventory system. It complements your POS by owning the conversations, campaigns, and follow-up that bring customers back through the door.
Every shopper and conversation in one owned record.
Broadcast promotions and offers to the right segments.
Automatically re-engage lapsed customers.
Post-purchase review automation builds reputation.
Record customer calls and recover missed enquiries.
Every channel in one place for fast, personal service.
A retail CRM captures shoppers, engages them across channels, and brings them back to buy again. It manages customer relationships, campaigns, and follow-up — the acquisition and retention layer that complements your point-of-sale system.
No. Tetherlo is the customer-engagement layer: enquiries, conversations, promotions, reviews, and repeat-purchase flows. It works alongside your existing POS or billing software rather than replacing it.
It segments your customers and runs automated WhatsApp and SMS campaigns, win-back flows for lapsed shoppers, and post-purchase review requests. Turning one-time buyers into repeat customers happens automatically instead of by hand.
Yes. WhatsApp is a first-class channel alongside SMS, social, web chat, and email. You can broadcast offers, send back-in-stock alerts, and reply to customers from one inbox, with every message tied to the customer record.
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Book a demo and we'll show shopper capture, WhatsApp promotions, and repeat-purchase automation that works alongside your POS.
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Connect the tools you already use — native integrations across your stack.