Telephony

Every call tracked, recorded, and tied to the lead — automatically

Built-in telephony, automatic call recording, and missed-call text-back — so you know the moment a lead calls and never lose one to a busy line.

Call tracking in Tetherlo records every inbound and outbound call, ties it to the right contact, and logs who handled it and when — automatically. Built-in telephony means you make and receive calls inside the CRM, so nothing depends on a separate dialer or manual note-taking.

How it works

The phone channel, finally inside your CRM

Most deals start or close on a call. Tetherlo makes every one of them visible, recorded, and accountable.

call

Built-in telephony — calling lives inside the CRM

Buy a new number or port your existing one, then call and text from any lead record in one click. There's no third-party dialer to bolt on and no copy-pasting numbers — the phone system is part of Tetherlo, so every call already knows which contact it belongs to.

  • Local or toll-free numbers, or port your current line
  • Click-to-call from any contact, pipeline, or inbox view
  • Works on the web and the mobile app
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Automatic call recording, attached to the contact

Every call is recorded and saved to the contact's timeline, searchable and ready to play back. Coaches and managers can listen to real conversations to train reps, settle disputes, and capture details no one wrote down — without asking anyone to hit record.

  • Recordings stored on the contact timeline
  • Playback for coaching and quality review
  • Notes and outcomes captured against the call
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Know the moment a lead calls — and when one is missed

Inbound calls trigger real-time alerts showing who's calling and which campaign sent them. If a call is missed, Tetherlo fires an automatic missed-call text-back within seconds, so a busy line never turns into a lost lead.

  • Real-time inbound call alerts with caller context
  • Missed-call text-back fires automatically
  • Every missed call surfaces as a follow-up task
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Every call logged to the lead — no manual data entry

Direction, duration, owner, outcome, and recording are written to the contact record the instant a call ends. Your team stops maintaining a call log by hand, and your CRM finally reflects what actually happened on the phone.

  • Auto-logged direction, duration, owner & outcome
  • Linked to the lead source and pipeline stage
  • Clean data your reporting can trust
insights

A manager's view of the phone channel

See call volume per rep, missed-call rate, average talk time, and first-response speed in one dashboard — then open the recordings behind the numbers. Managers can finally measure and coach the channel where most deals are actually won or lost.

  • Per-rep call volume, talk time & missed-call rate
  • First-response time on inbound calls
  • Drill from a metric straight into the recording
Capabilities

Everything you need to own the phone

dialpad

Built-in numbers

Provision new numbers or port existing ones — no separate phone provider.

mic

Automatic recording

Every call recorded and attached to the contact, ready to play back.

sms

Missed-call text-back

Auto-text every missed call in seconds so the lead never goes cold.

history

Full call history

Inbound and outbound calls logged to the timeline with full context.

groups

Rep accountability

See who called whom, when, and what happened — per rep, per lead.

monitoring

Call analytics

Volume, talk time, missed-call rate, and first-response speed at a glance.

Call tracking FAQ

Call tracking & recording — your questions

Does Tetherlo include phone numbers?

Yes. You can provision new local or toll-free numbers inside Tetherlo or port your existing numbers in. Calling and texting happen directly in the CRM, so there's no separate phone system to buy or connect.

Are calls recorded automatically?

Yes. Inbound and outbound calls are recorded automatically and attached to the contact's timeline. Reps don't have to remember to start a recording, and managers can play any call back later for coaching or review.

Can managers listen to call recordings?

Yes. Managers can open any recording from the contact record or the call analytics dashboard, listen to real conversations, and use them to coach reps, verify what was promised, and improve scripts over time.

What happens when a call is missed?

Tetherlo sends an automatic missed-call text-back within seconds, inviting the caller to reply or book. The missed call is logged and surfaces as a follow-up task, so a busy moment never turns into a lost lead.

Is call recording compliant?

Call recording is configurable so you can align with the consent and disclosure rules that apply in your region and industry. Confirm the exact requirements for your business, then set greetings and recording behaviour accordingly.

Hear a recorded call in the product

Book a demo and we'll show live call tracking, recording, and missed-call text-back — plus the manager dashboard behind them.