Unified Inbox

Every conversation, every channel, one inbox

SMS, WhatsApp, Facebook, Instagram, email, web chat, Google Business Messages, and calls — threaded per contact, with missed-call text-back so nothing is lost.

Tetherlo's unified inbox brings every channel into one threaded conversation per contact: SMS, WhatsApp, Facebook Messenger, Instagram DM, email, web chat, Google Business Messages, and phone calls. Your team replies from any channel without switching tools, and nothing is missed because everything lands in one place.

Channels

One inbox for all of it

Customers reach out everywhere. Tetherlo brings every channel into a single, threaded conversation.

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SMS / text

Two-way texting with templates and automation.

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WhatsApp

Reply and broadcast on the channel customers actually read.

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Facebook Messenger

Capture and answer Messenger conversations.

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Instagram DM

Turn Instagram DMs into tracked leads.

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Email

Full email threads against the contact record.

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Web chat

Website chat widget routed into the same inbox.

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Google Business Messages

Answer Google Business Profile chats in one place.

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Phone calls

Calls logged and recorded alongside every message.

How it works

Built for fast, accountable replies

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Every channel, one conversation per contact

SMS, WhatsApp, Facebook, Instagram, email, web chat, Google Business Messages, and calls all thread into a single timeline for each contact. Your team sees the full history — however the customer reached out — and never loses context switching between apps.

  • 8+ channels in one threaded conversation
  • Complete history per contact, regardless of channel
  • Reply from any channel without leaving Tetherlo
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Assign and route from the inbox

Assign conversations to the right rep, leave internal notes, and keep ownership clear. Incoming messages can route by rules so the right person responds fast, and managers can see who's handling what at a glance.

  • Assign conversations and @-note teammates
  • Rule-based routing for fast first response
  • Clear ownership across the whole team
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Missed-call text-back, built in

When a call is missed, Tetherlo automatically texts the caller so the conversation continues instead of going cold — and that text lands right back in the same unified inbox for your team to pick up.

  • Automatic text-back on every missed call
  • The reply returns to the same inbox thread
  • Busy lines stop costing you leads
Inbox FAQ

Unified inbox — your questions

Which channels does Tetherlo's inbox support?

Tetherlo's unified inbox supports SMS, WhatsApp, Facebook Messenger, Instagram DM, email, web chat, Google Business Messages, and phone calls. Every channel threads into one conversation per contact, so your team works from a single place.

Can different team members handle the same inbox?

Yes. Conversations can be assigned and routed to specific reps, with internal notes and clear ownership. Managers can see who is handling which conversation and how quickly the team is responding.

What is missed-call text-back?

When someone calls and the line is missed, Tetherlo automatically sends them a text inviting a reply or booking. The response returns to the same unified inbox, so a missed call becomes a live conversation instead of a lost lead.

See the inbox in action

Book a demo and watch every channel land in one place — with assignment, routing, and missed-call text-back live.